TERMS AND CONDITIONS

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• Members and users must be at least 18 years old and reside in South Africa.

• Personal information is securely stored in a database and not disclosed to third parties.

• Communications between By The Waters African Trade (Pty) Ltd and Members will be sent via email or telephone.

• Members authorize By The Waters African Trade to debit their credit card up to two weeks before shipping their selected allocation.

• Members will receive an email confirming the order before the card is debited.

• Changes to Member shipments, including delivery address, payment details, or wine assortment, must be done via email and quotation/invoice will be updated.

• Complimentary delivery applies to orders over a minimum value threshold.

• Member orders will be shipped upon receipt of payment.

• Orders are subject to availability.

• Faulty or damaged wine will be replaced and shipped with our compliments.

• Cancellation can be done up to 24 hours after the order has been submitted.

• No refunds once payment is processed and the wine is shipped.

• Payment can be made by ETF, Visa, MasterCard or BY The Waters African Trade payment link.
 

CLIENT PRIVACY POLICY

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• Personal information is only held to fulfill orders.

• If clients opt-in for the By The Waters African Trade newsletter, personal information will be used to inform clients of farm-related news, special offers, and events.

• By The Waters African Trade will take all reasonable steps to protect the personal information of its clients.
 

COUNTRY OF DOMICILE

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• This website is governed by the laws of South Africa.